Current position
Atlas Bright is not currently taking payments, so there are no live paid orders to refund. This policy describes how the digital-product section is being prepared for launch.
Digital books and immediate access
When downloadable books are sold, the checkout flow will clearly explain when digital access is supplied and any consent or acknowledgement required before a download begins. The final wording will be aligned with the consumer rules that apply to the sale.
Faulty, corrupt or inaccessible files
If a purchased file is corrupt, incomplete or cannot be accessed because of a genuine delivery problem, Atlas Bright should first provide a working replacement or restore access. Where that is not possible, an appropriate refund or other remedy can be considered.
Duplicate purchases
If the same digital product is accidentally purchased more than once, contact Atlas Bright promptly with the checkout email and order references so the duplicate transaction can be reviewed.
Changed your mind
Digital-content cancellation rights can differ once immediate access or downloading begins. The checkout flow will make the relevant position clear before purchase rather than hiding it after payment.
How to request help
Use the contact page and include the email used at checkout, the order reference and a short description of the problem. Do not send payment-card details.
Before payments go live
This policy will be finalised together with Stripe checkout, the digital-content licence and the secure download system before Atlas Bright accepts its first paid order.
Use the Atlas Bright contact page and choose the topic that best matches your enquiry.
Contact Atlas Bright